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Privacy & Cookie policy

BACKGROUND:

Unipay Forex Services Pvt Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.unipayforex.com. Unipay only collects and uses personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy & Cookie Policy carefully and ensure that you understand it.

(Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site) AND/OR (You will be required to read and accept this Privacy Policy when signing up for an Account). If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1) Definitions and Interpretation:

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13 below; (“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003), “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the (Data Protection Act 1998) OR (EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” Means Unipay Forex Services Pvt Ltd[, a proprietorship business registered in India under business Registration number 19ADNFS4389J1Z5, whose registered address is Unipay Forex Services Pvt Ltd Sco 15 Cabin No 102 Sector 10, Panchkula, Haryana – 134109.

2) Information About Us:

  • Our Site is (owned and) operated by Unipay Forex Services Pvt Ltd, a partnership business registered in India under Business Registration number 19ADNFS4389J1Z5, whose registered address is Unipay Forex Services Pvt Ltd, SCO 15 Cabin No. 102 Sector 10, Panchkula, Haryana – 134109.
  • Our Data Protection Officer can be contacted by email at info@unipayforex.com, by telephone at 9703211000, or by post at Unipay Forex Services Pvt Ltd, SCO 15 Cabin No. 102 Sector 10, Panchkula, Haryana – 134109.

3) What Does This Policy Cover?

This Privacy & Cookie Policy applies only to your use of our website. While our site may include links to external websites, we do not control how those websites collect, store, or use your data. We strongly recommend reviewing their respective privacy policies before submitting any personal information.

4) Your Rights

As a data subject under the GDPR, you have the following rights:

  • You have the right to be informed about how we collect and use your personal data.

  • You can access the personal data we hold about you (see Section 12).

  • You may request corrections to any inaccurate or incomplete personal data.

  • You can request deletion of your personal data (see Section 6 for our data retention policy).

  • You have the right to restrict how we process your personal data.

  • You may request your data in a portable format to reuse with another service.

  • You can object to certain uses of your data.

  • You hold rights related to automated decision-making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 

5) What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal (and non-personal) data:

(please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy https://unipayforex.com/privacy-policy/

  • Name

  • Business or company name

  • Contact details (email, phone number)

  • Demographic info (postcode, interests, preferences)

  • Financial details (credit/debit card info)

  • IP address

  • Browser and operating system info

  • Activity on our site (URLs visited)

  • Date of birth

  • Parent/guardian name (if applicable)

6) How Do We Use Your Data?

  • We process and store all personal data securely and only for as long as necessary, based on the original purpose for which we collected it. We always comply with our legal obligations and actively safeguard your rights under the (Data Protection Act 1998) or (GDPR). For additional details on how we protect your data, please refer to Section 7 below.
  • We always ensure that our use of your personal data has a lawful basis. This basis may include the necessity to fulfil a contract with you, your explicit consent (for example, when you subscribe to our emails), or our legitimate business interests. Specifically, we may use your data for the following purposes:
    • We provide and manage your account using the data you supply.
    • We manage your access to our website by using your personal data to authenticate and tailor your session.
    • We personalise and tailor your user experience on our website by analysing the data you provide and your browsing behaviour.
    • We supply our products and/or services to you by using your personal data to fulfil contractual requirements. Please note that we require this information to enter into and perform a contract with you.
    • We personalise and tailor our products and/or services based on the preferences and details you have shared with us.
    • We reply to your emails and inquiries by using the contact information you provide.
    • We send you emails that you have opted into. You may unsubscribe or opt out at any time by contacting Unipay Forex Services Pvt Ltd and requesting removal from our mailing list. 
    • We use your email address and phone number for email marketing, chatbot communication, messaging, and broadcast updates through verified third-party tools. These tools help us keep you informed about our services and respond quickly to any questions you may have. 
  • When you grant permission or when the law permits, we may use your data for marketing purposes. This includes contacting you via email, telephone, text message, or post with updates, news, or offers related to our products and/or services. We do not send unsolicited marketing or spam, and we take every reasonable step to fully protect your rights and meet our legal obligations under the [Data Protection Act 1998] or [GDPR] and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • Third parties—such as Google Analytics and Zendesk Chat—whose content appears on our website may use third-party cookies, as detailed in Section 13. We do not control these third parties, nor do we manage the data they collect and use. We strongly recommend that you review their privacy policies before engaging with their content.
  • You retain the right to withdraw your consent at any time if you no longer wish for us to use your personal data. You also have the right to request deletion of your data from our systems.
  • We do not retain your personal data longer than necessary based on the purpose for which we collected it. We retain data under the following condition:
    • We will retain your personal data in our system until you notify us to remove and permanently delete the information.

7) How and Where Do We Store Your Data?

Data security is very important to us, and to protect your data we take suitable measures to safeguard and secure data collected through our site.

To secure and protect your data, we store it on a secure Hard Drive every day in an alternative location to protect from theft and fire. 

8) Do We Share Your Data?

We will not share any of your data with any third parties for any purposes. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where We are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority. 

9) What Happens If Our Business Changes Hands?

  • We may occasionally expand or reduce our business, which could involve selling or transferring control of all or part of our operations. If we transfer any part of the business that involves your personal data, we will also transfer the relevant data to the new owner or controlling party. The new party must use your data only for the same purposes for which we originally collected it, as outlined in this Privacy & Cookie Policy.

  • If we plan to transfer your data, we will contact you in advance to inform you of the upcoming changes. When we notify you, we will also give you the option to request that we delete your data or withhold it from the new owner or controller.

10) How Can You Control Your Data?

  • In addition to your rights under the GDPR, set out in section 4, when] OR [When] you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details [and by managing your Account]).
  • You may also wish to sign up for one or more of the preference services: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

11 ) Your Right to Withhold Information

  • You may access (certain areas of) our site without providing any data at all. (However, to use all features and functions available on Our Site, you may be required to submit or allow for the collection of certain data). 
  • You may restrict our use of Cookies. For more information, see section 13 (and Our Cookie Policy https://unipayforex.com/privacy-cookie-policy/ 

12) How Can You Access Your Data?

  • You have the right to ask for a copy of any of your personal data held by Us (where such data is held).  Under the Data Protection Act 1998, we require the payment of a small fee which will not exceed £20) OR (Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge). 
  • Please contact Us for more details at https://unipayforex.com/privacy-cookie-policy/ or using the contact details below in section 14. (Alternatively, please refer to Our Data Protection Policy https://unipayforex.com/privacy-cookie-policy/ 

13) Our Use of Cookies

  • Our site may place and access certain first-party cookies on your computer or device. We place these cookies directly and use them exclusively to enhance and personalise your experience on our site. These cookies also help us deliver and improve our products and/or services. We have carefully selected each cookie and taken necessary steps to protect your privacy and personal data at all times.
  • By using our site, you may also receive third-party cookies on your device. These cookies come from websites, services, or platforms not operated by us. We currently use third-party cookies from providers such as Google Analytics and ZenDesk Chat. These cookies are not essential to the basic functioning of our website, and you can decline them without affecting your access to core site features. For more information, refer to Section 6 and Section 13.6.
  • We use all cookies in compliance with current Cookie Law regulations.
  • Before we place any non-essential cookies on your device, we will display a pop-up requesting your consent. By granting permission, you enable us to provide you with the best possible service and user experience. If you choose to decline cookies, certain features on our site may not function as intended. You may also choose to allow only first-party cookies while blocking third-party cookies.
  • Some features on our site rely on cookies to function properly. Under Cookie Law, we consider these “strictly necessary” cookies.
  • We will not request your consent before placing strictly necessary cookies. However, we believe it is important for you to be informed of their presence. You can block these cookies by adjusting your browser settings (see Section 13.7 for details), but doing so may affect how our website performs. Please note that if you block all cookies—including those deemed essential—our website may not function correctly. We have made every effort to ensure that accepting these cookies does not put your privacy at risk.

 

We may place the following first-party cookies on your computer or device: 

Name of Cookie:

  • Google Analytics: We use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: google.com/policies/privacy/.
  • Google Remarketing: We use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you and do so based on the pages you have visited on our website. To opt out of Google Remarketing, set your Google Ad Settings.
  • Advanced Facebook Messenger Live-Chat: We use Advanced Facebook Messenger Live-chat to open a conversation with you and answer any questions that you may have, If your turn cookies off you may not be able to use certain functions. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
  • E-newsletter: We will send out a newsletter to people who have explicitly expressed they want to be contacted with a newsletter and selected email as their preference for receiving this by selecting the relevant box on our enquiry form.
  • Security and performance: We use a third-party program, “Wordfence” to protect our website from malicious malware and attacks which means it will check your IP address on arrival. You can view the Wordfence Privacy Policy here: https://www.wordfence.com/privacy-cookie-policy/
  • People who contact us via social media: We will contact you back on the platform you contacted us, and we will always request explicit consent if you want us to send an email or contact you via phone.
  • Calls to Our Office Number: We will collect your calling line identification (CLI) along with the agent you speak to and may create a file where we will collect personal information but you will be made fully aware by the agent of this happening and only with your consent will this be captured, this will only be collected to help with your enquiry.
  • Our Live Chat Service: We use a third party for our chat system called Advanced Facebook Messenger Live-Chat live chat, which is used to deal with customer enquiries on the website in real-time. We will ask you for your name and email address on occasions when we are busy and can’t reply to your chat straight away we will use this to email you if, for any reason, the chat is disconnected. We may ask to collect your number while we are on live chat so we can discuss your enquiry further; we will also store the chat conversation for 30 days, where it will be automatically deleted and will only be used by The Unipay Forex Services Pvt Ltd and no other parties. You can request a copy of the chat by contacting info@unipayforex.com

 

  • In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  • You can choose to delete Cookies on your computer or device at any time; however, you may lose any information that enables you to access Our Site more quickly and efficiently, including, but not limited to, login and personalisation settings.
  • It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]

14) Contacting Us

If you have any questions about Our Site or this Privacy & Cookie Policy, please contact Us by email at info@unipayforex.com, by telephone at +91 9703211000, or by post at Unipay Forex Services Pvt Ltd, SCO 15 Cabin No. 102 Sector 10, Panchkula, Haryana – 134109. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15) Changes To Our Privacy & Cookie Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.